Privacy Policy

​At ORA Pilates, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with us.

 

1. Information We Collect
We may collect personal information from you when you:
- Sign up for our classes or memberships
- Use our website or mobile app
- Contact us via email, phone, or social media
- Fill out forms, surveys, or provide feedback

The types of personal information we collect may include:
- Name
- Email address
- Phone number
- Payment information
- Health or fitness information (only if you provide it voluntarily)
- Usage data (how you use our services and app)

 

2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services
- Process payments and manage memberships
- Communicate with you regarding your membership, classes, and updates
- Personalize your experience and provide customer support
- Conduct surveys and gather feedback to enhance our offerings
- Comply with legal obligations

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3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. These include:
- Secure servers and encrypted payment processing
- Restricted access to personal information within our team
- Regular security reviews and updates to protect against unauthorised access

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4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except for:
- Trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential
- When required by law or to comply with legal processes
- In the event of a merger, acquisition, or asset sale

 

5. Your Choices and Rights
You have the right to:
- Access, update, or delete your personal information
- Opt out of receiving marketing communications from us
- Request a copy of the personal data we hold about you
- Withdraw consent for processing your personal data (where applicable)

To exercise these rights, please contact us at hello@orapilates.com.au

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6. Cookies and Tracking
We may use cookies and similar tracking technologies to enhance your experience on our website and app. Cookies help us understand how you use our site and improve its functionality. You can choose to disable cookies through your browser settings, but this may affect your experience.

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7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or through our website.

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8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: hello@orapilates.com.au
- Address: U5/64 Sugar Road, Maroochydore 4558 QLD

 

Acknowledgment

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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